Configuring Challenge Questions

To configure Gro Communicator challenge questions, change the following configurations to your preferred values.

client.groCommunicator.settings

{
    "promptPortalUserForDeliveryChannel": true,
    "groComAuthentication": {
        "requireSecondaryAuthForAlertMessages": true,
        "passCodeOrSSNForSecondaryAuth": "passCode"
    },
    "maxMessageLengthFromApp": 200,
    "defaultDeliveryChannel": "email",
    "NewMessageAlertsAreSingleUse": false,
    "authLinkExpirySeconds": 28800,
    "maxSessionLength": 600,
    "illegalCharsInMessage": "\"[]{}'<>",
    "messageDisplay": {
        "useAgentsFullName": true,
        "useAgentsFirstNameOnly": false,
        "AgentsNameAltText": "Agent"
    }
}

Within the above configuration code, use the passCodeOrSSNForSecondaryAuth key to change the method of validation.

To use mother's maiden name, set the passCodeOrSSNForSecondaryAuth value to passCode. This will validate the information provided against the value provided in the Gro application portal when the application was created.

"groComAuthentication": {
    "requireSecondaryAuthForAlertMessages": true,
    "passCodeOrSSNForSecondaryAuth": "passCode"
}

To use date of birth (DOB), set the value of passCodeOrSSNForSecondaryAuth to DOB.This will validate the information provided against the date of birth provided for the primary applicant in the Gro application portal when the application was created.

"groComAuthentication": {
    "requireSecondaryAuthForAlertMessages": true,
    "passCodeOrSSNForSecondaryAuth": "DOB"
}