Multiple Languages

  • Updated

For FIs with non-native speaking customers, Q2 Gro supports any additional language. The most commonly supported languages other than English include:

  • Spanish (es)

  • Korean (ko)

  • Mandarin (zh)

Note

To provision languages or dialects not listed above, you can request to add a dedicated set of custom messages configuration Type IDs to your environment. Dialects follow the same request and configuration processes used for languages.

Enabling Multi-Language Support

To enable multi-language support for an existing Q2 Gro implementation, contact your Customer Service Manager (CSM). You cannot use multi-language support without first contracting for the service with Q2.

Note

Q2 can provide translations of any non-legal content for an additional fee if desired.

Using Multi-Language Support

If you provide the Q2 Gro application interface in a language other than English, you are required to provide all additional end user content in that language as well, which includes the following:

  • Disclosures

  • Terms & Conditions

  • Any other account-related information

Note

Any content provided as a PDF, such as Disclosures and Terms & Conditions, must be provided in all languages as a single file. Emails from Q2 Gro providing these documents will be sent in the language that the customer completed the Gro application process with.

Configuring Multiple Languages

To configure Q2 Gro for multi-language support, add the localization JSON object to the client.webapp.custom.properties Type ID.

Note

When multi-language support is enabled, you must also set a default language using the defaultLanguage key-value pair in both the webApp and native JSON objects.

In addition, ensure all languages the FI would like to support are added to the client.custom.messages.xx Type ID and configured in the languageChoices JSON object.

Note

The key of the above key-value pair can be either the two-letter language code or a four-letter language and country code (for example, en-US). The value of this key-value pair is the client.custom.messages.xx associated with that language. You must use the same code consistently throughout the configuration.

To add requested languages

  1. Add the supportedLanguages array.

  2. Update the value of showNewFooter from false to true.

    Note

    For more information about header and footer configurations, see Header and footer.

IN THIS ARTICLE