-
Go to the Users page using the top left menu.
-
Select the queue assignment icon (
) within the queue group column for the portal user for whom you'd like to assign queue groups.
You can now see the window for assigning queue groups to a user. This window shows you the name of each queue group and the number of queues assigned to it.
-
Select the add icon (
) to add one or more queue groups, or select the remove icon (
) to remove the queue group from the user.
Note
In order for the admin portal user to see the queues that are assigned to the queue group in their dashboard, an Administrator needs to assign them the Application Support role. The Application Support role can be assigned by selecting the yellow button within the Roles column on the User page. If the Administrator is given the Application Support role, they can see all of the queues by default.