Interface to Ciphertext FAQs
Tip: Contact your Q2 representative with any questions or concerns.
Does each FI use their own card processor and card plastic provider?
Yes. This is outside of the Integrated Card Management (ICM) process. ICM will kick off the process at times (with the Order Replacement or Lost/Stolen features), but the origination of the card is outside of Q2's purview, and can happen either at the card processor or core (particularly for debit cards).
How are digital cards issued?
In order for digital cards to be issued, the FI must tokenize their cards with the network. The issuance of the digital cards is handled between Ciphertext and the card originator.
How does Q2 obtain a digital card number?
To retrieve a digital card, Q2 sends a request to Ciphertext, which returns the digital card information to Q2.
How is the physical card ordered?
This varies by FI or vendor, based on the origination processes outside of Q2's purview.