Tip
Contact your Q2 representative with any questions or concerns.
Yes. This is outside of the Integrated Card Management (ICM) process. ICM will kick off the process at times (with the Order Replacement or Lost/Stolen features), but the origination of the card is outside of Q2's purview, and can happen either at the card processor or core (particularly for debit cards).
In order for digital cards to be issued, the FI must tokenize their cards with the network. The issuance of the digital cards is handled between Ciphertext and the card originator.
To retrieve a digital card, Q2 sends a request to Ciphertext, which returns the digital card information to Q2.