System notifications is a feature in Q2 Console Administration that gives you the option to communicate one-way messages with digital banking users. For example, you can use system notifications to inform end users about upcoming scheduled maintenance or scheduled downtime. Active system notifications appear at the top of every page of digital banking, with the exception of the Branches page, on all devices.
You are required to have certain entitlements in order to access and use system notifications. Entitlements can be configured by going to Administration > CSR Roles.
For more information on the specific permissions that are required for system notifications, see the "Communication rights" section of the Rights for CSR roles in Q2 Console page.
In the Systems notification page, there is a search bar in the top right corner. Use this search option to find information contained in the Notification name field.
Caution
The search bar will only look for matching results in the Notification name field. Other fields within system notifications are not considered when using the search function.
To search for an existing Notification name, enter your desired text in the search bar, then select the search icon or use the enter key on your keyboard. The search bar accepts partial searches and is not case-sensitive.
To add a new system notification, select the plus icon in the upper right corner of the page to open the Add a system notification window.
Enter information about the system notification in the appropriate fields. The following fields are required unless otherwise stated:
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Enabled (optional)—check this box if you want the system notification to be active.
Note
If enabled, the system notification will be visible to end users throughout the entire duration of time between the Start date and End date. There is no limit to the number of system notifications that can be enabled (active), but only one notification will display to end users during any given date or time period.
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Notification name—a unique name for the system notification. This field is internal-only and will not be visible to end users.
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Start date—the date the system notification will start being visible to ends users.
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End date—the date the system notification will stop being visible to end users.
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Message description—a unique description that can be used to explain what the system notification is used for. The field is internal-only and will not be visible to end users.
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Message—the formal message provided to end users that will be visible in digital banking when the system notification is enabled and active.
After all necessary system notification fields have been filled, select the Save and close option to finish creating your new system notification. A confirmation message will appear if the system notification is successfully created.
You can edit the information of an existing system notification. To edit a system notification, select the options icon next to the notification you want to modify, then select
Edit notification detail. This opens the system notification window. Edit the system notification information as desired, then select Save and close to confirm the changes.
You can delete an existing notification to make it permanently unavailable. To delete an existing system notification, select the options icon next to the notification you want to delete, then select
Delete notification. This opens a confirmation window. Select Delete to confirm the deletion.
System notifications can contain one or more messages within them. To view all messages associated with the system notification, select the expand arrow within the system notification row.
You can add a new message to an existing or newly created system notification. To add a new message to a system notification, select the expand arrow within the system notification row, then select
. This opens the Add message window.
Enter a Message description and the desired Message to display to end users. Select Save and close to confirm the new message.
You can edit an existing message contained within a system notification. To do so, expand the system notification using the expand arrow, then select the edit
icon on an existing message. This opens the Edit message window.
Edit the Message description and the Message as needed, then select Save and close to confirm the changes.
You can delete an existing message contained within a system notification. To do so, expand the system notification using the expand arrow, then select the trash
icon on an existing message. This opens the Delete message confirmation window. Select Delete to confirm the deletion.
The following expectations must be considered when working with system notifications:
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Notification name—80 characters or less, including spaces.
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Message—300 characters or less, including spaces.
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Message description—50 characters or less, including spaces.
Note
HTML code is not honored, so any HTML tags you include (for example, <b></b> to bold text) will be visible to end users and will not affect the formatting.