Resetting a password in Q2 Co-Pilot
You can reset a password for end users regardless of the status of the Login. End users may request a new password if they forgot the old one or suspect that it was compromised.
To reset a password
- Search for the end user's record.
- Validate the end user’s identity according to FI policy.
- In the Login pane, select Send password reset.
Note: If the Send password reset button is unavailable, no SAC target exists for this user. See Managing SAC contacts.
- Select a delivery target to receive the password reset.
- Select Send password reset. A message appears indicating the temporary password was sent.
Can't perform this feature? See Required rights for features.