At times, end users may contact you with inquiries that you can answer based on the information in Q2 Co-Pilot. Although you cannot change any of the information, you may recommend that they contact the FI, based on the data in Q2 Co-Pilot.
Here are examples of the questions you can answer for callers by locating their end user information in Q2 Co-Pilot.
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Has anyone tried to log into my account since [date]?
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What email/address/phone do you have for me?
Caution
Do not volunteer the information about which they are asking—only confirm information that they provide.