Use Administration > Message groups to add or remove CSRs to one or more Secure Messaging groups, which are distribution groups that receive messages from end users. For example, CSRs enrolled in the "Payroll Services" group receive a copy of any message sent to that category.
Note
Secure Messaging provides two-way, secure communication between your end users and any message groups established at your FI. Secure Messaging is currently only available in Q2central, but it will be added to Q2 Console in a future release.
During the implementation of your digital banking system, several Secure Messaging groups were defined depending on your FI's needs. Standard groups include:
-
Customer Service
-
Report a Lost/Stolen Card
-
Payroll Services
-
Wire Transfer Services
On the Q2central message groups page, CSR admins can:
-
View all message groups.
-
Search message groups by group name or CSR name.
-
View a list and total number of CSR names in each group.
-
Add or remove CSRs from a group.