Users only want to see guides that will help them complete tasks they're struggling with. Internal governance is crucial to ensuring an optimal experience for your users. Various teams or departments should engage with data to inform who needs guides, which guides users need, and where users can find these guides.
Tip
For more information on how to ensure an optimal experience for your users, see Getting started with Q2 Discover.
The guides team owns, houses, and manages all content and features within Q2 Discover. Guides created in Q2 Discover include automatic presentments (pop-ups), badge icons, and target elements, and are solely intended for the following scenarios:
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New product guide/information
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Feature adoption
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Reduction in friction and/or support inquiries
Promotions and/or marketing initiatives should be kept to a minimum. Q2 Secure Messaging and/or Q2 Smart should be utilized for regular marketing promotions. The guides team will prioritize and determine which guides to display to a member. As a best practice and to reduce page clutter, pages should only have two to three guides simultaneously to reduce member confusion.